Support Center
We're here to help — whenever you need us.
What is KIKIA?
KIKIA is a US-based B2B gift and stationery wholesaler. Retail customers can buy single items; approved stores see case-pack wholesale pricing.
Who can open a wholesale account?
Registered retailers, gift shops, and pop-up sellers. Apply with your business details; we review every application by hand.
What is the wholesale minimum?
The wholesale cart minimum is $600, and each product is ordered in dozens (12 pcs). Retail orders have no minimum.
Can I mix products within a case?
Case packs are sold as packed by the maker. You can mix different products in one order as long as each line meets its own unit of 12.
How do I track my order?
Open Orders & tracking in the header. Each shipped order lists the carrier and tracking number.
What payment methods do you accept?
Credit and debit cards (Stripe) and PayPal. Approved wholesale accounts can also pay by ACH transfer, and Net 30 terms are available on request.
Is sales tax charged?
Sales tax is applied at checkout for states where KIKIA is registered. Resale-certificate holders can submit their certificate during wholesale approval.
How long does delivery take?
Orders placed by 2 PM ET ship the next business day from Brooklyn, NY. Ground delivery takes 2–5 business days inside the US.
How much is shipping?
Shipping is calculated at checkout by weight and destination. Live carrier rates are shown once the order is packed.
Do you ship outside the US?
Not at launch. Contact us with your country and expected volume and we will quote freight separately.
Can I return items?
We do not accept returns for a change of mind. Product problems reported within 3 days of delivery are replaced or refunded.
What if an item arrives damaged?
Report the damage through the 1:1 inquiry form within 3 days of delivery and include your order number in the message. After sending your inquiry, email photos of the carton label and affected items to kikia.giftshop@gmail.com. Include the same order number and use the same email address. We will arrange a replacement or credit.