Support Center
We're here to help — whenever you need us.
Inspect on delivery
Please check every carton on the day it arrives. Report shortages, damage, or wrong items within 3 days of delivery through the 1:1 inquiry form with your order number.
After sending your inquiry, email photos of the carton label and affected items to kikia.giftshop@gmail.com. Include the same order number and use the same email address.
Damaged, defective or wrong items
We replace the item on the next shipment or refund it to the original payment method, your choice. We cover return shipping when a return is needed; please keep the item and packaging until we confirm the claim.
Change of mind
Because our prices are wholesale, we do not accept returns for a change of mind, over-ordering, or slow sell-through. Please order samples first if you are unsure about a product.
Cancellations
An order can be cancelled free of charge until it is packed. Once a tracking number is issued the order has left our warehouse and the shipping charge cannot be refunded.
Refund timing
Approved refunds are issued within 3 business days. Card refunds take 5–10 business days to appear depending on your bank; PayPal and ACH refunds usually arrive sooner.
How to start a claim
- Open the 1:1 inquiry form and choose "Returns".
- Enter your order number in the message and the item numbers affected.
- After sending your inquiry, email photos of the carton label and affected items to kikia.giftshop@gmail.com. Include the same order number and use the same email address.
- We reply within one business day with a replacement date or a prepaid return label.
Return address
Use the return address printed on your packing slip. Returns sent elsewhere may be delayed or lost and cannot be credited.
Email us at kikia.giftshop@gmail.com.
Last updated October 8, 2026