Support Center
We're here to help — whenever you need us.
1. What we collect
To process an order we collect your name, billing and shipping address, email address, phone number, and the items you bought. Wholesale applications add your business name, address, licence or resale certificate, and the documents you attach.
Payment card details are entered on our payment provider's secure form and never reach our servers. We keep only the last four digits and the card brand for order records.
2. Why we use it
We use your information to fulfil and ship orders, handle returns and support requests, verify wholesale eligibility, meet tax and accounting obligations, and send order and shipping updates. Marketing email is sent only if you opt in and every message has an unsubscribe link.
3. Who we share it with
We share the minimum needed with the services that run the store: our payment providers (Stripe, PayPal), shipping carriers (UPS, USPS, FedEx), our hosting and email providers, and our accountants. We do not sell personal information.
4. Cookies
Necessary cookies keep your cart and sign-in working. Analytics and advertising cookies are set only after you accept them in the consent bar, and you can change your choice at any time from the cookie settings link in the footer.
5. How long we keep it
Order records are kept for seven years to meet tax requirements. Account data is kept while the account is active and deleted on request. Wholesale documents are deleted when an application is declined or the account is closed.
6. Your rights
You can ask us to show, correct, export, or delete the personal information we hold about you, and California residents may exercise their rights under the CCPA. We respond within 30 days and never charge for a request.
Email us at kikia.giftshop@gmail.com.
Last updated October 8, 2026